Protecting your personal information

We believe it is very important that you know we are committed to protect your personal data. When you upload a document, we ask you for only the details we need to help you to the best we can.

We need to know only these details to provide the best, highly personalized service.

What do we want to know?
First and last nameWe know how to address you.
Email addressWe need your email address to send you your password so you can log on to our website. We will also send you an email when your order is completed. Then, after you have received your edited document, we send you an email to ask you for your opinion about Scribbr.
Extra details for our editing service
Phone numberWe need your phone number to ask you questions about your thesis that cannot wait. We will also send you a (free) text message when the editor has finished editing your document.
Field of studyBased on your field of study we will find the best editor for you.

Delete account details

It is possible to delete your account. Log on to the website, go to ‘Account’ and click on ‘Delete account’. All your orders will be deleted and you can now no longer log on to the Scribbr website.

Confidentiality

When you upload a document on our website, we treat it with great care. All documents are dealt with confidentially. We have special guidelines to which all employees and editors of Scribbr must abide.

Prohibited to send to third parties or publish

Documents you upload are never shared with third parties, nor are they published. Also, we will never use your document for commercial purposes.

Pledge of secrecy

All our employees and editors are obligated to maintain confidentiality with regard to the content and form of all documents.

Obligation to delete

Editors are obligated to delete your document after they have edited it.

Secure connection (SSL)

SSL secure connectionAll documents are uploaded to Scribbr via a secure connection. The green lock in your address bar indicates the upload is safe.

Retention period of documents

Edited documents

Your original document and the edited version will be saved on our secured server for 12 months. After this period, the documents will automatically be deleted.

Plagiarism Check

The uploaded document will be saved on our server for 1 month. After 1 month the document will be delete automatically. The result of the Plagiarism Check will be deleted automatically after 12 months.

Delete your documents quickly

You can delete your documents and results of the Plagiarism Check via your account manually at all times.

Cookies

We, too, use cookies on our website. We use cookies so that we can monitor the behavior of visitors on our website (Google Analytics) and to show remarketing ads in Google (AdWords). We use cookies for Google and Facebook. With the help of these cookies, we can show relevant Facebook advertisements to our website visitors.

The cookie data is encrypted and stored on your own computer. Others have no access to this data. You can decide whether you want cookies on your computer: you can choose your settings in your browser.

Terms of use

When you have your thesis edited or checked for plagiarism you agree with our terms of use.

 

Questions?

Ask our team

Want to contact us directly? No problem, we are always here for you.

Frequently asked questions

See all
How does Scribbr handle confidential documents?

At Scribbr, we are committed to protecting your personal information. That’s why our employees and editors follow specific guidelines to ensure the confidentiality of your work:

  • Pledge of secrecy
  • Signed statement prohibiting publication or third-party sharing
  • Obligation to delete files
  • Secure connection (SSL)

Both the original and edited versions of your document are saved on our secure server for 12 months. After this period, the files are automatically deleted. However, you can manually delete your files at any time via your user profile.

delete-button

Tip: If you still have concerns about confidential information in your document, you can take additional measures to anonymize this data. We advise you to do the following:

  • Change company names and other identifying details
  • Delete data and analyses that do not need proofreading

For more detailed information on how we handle confidential information, please see our privacy policy page.

How can I delete my account?

Log on to our website and go to ‘Account’ and click on ‘Delete account’.

How long will my details be saved?

Edited documents
Your original document and the edited version will be saved on our secured server for 12 months. After this period, the documents will automatically be deleted.

Plagiarism Check
The uploaded document will be saved on our server for 1 month. After 1 month the document will be delete automatically. The result of the Plagiarism Check will be deleted automatically after 12 months.

Delete your documents quickly
You can delete your documents and results of the Plagiarism Check via your account manually at all times.

How can I delete my order?

Log on to the website, go to the order you want to delete and click on ‘Delete order’.

The documents you’ve uploaded will all automatically be deleted from our server. Deleting your order has the following consequences:

  • All documents and order details will be deleted. This process is irrevocable. You can never download the documents that belong to this order again.
  • The Scribbr team cannot access your documents anymore. This also means that we cannot deal with possible complaints about this order. Please, only delete your order when you are 100% satisfied with our service. We will not deal with complaints from deleted orders.