Our philosophy: Your complaint is always justified – no denial, no doubts. We will contact you to find the solution that helps you the most, whether that’s a free new edit or a refund on the service.
If you’re not 100% happy with the edit or the plagiarism check you received from us, please let us know through the feedback form.
Want to contact us directly? No problem. We are always here for you.
If you have questions for your editor, please follow these steps:
Tip: Add your questions directly to the document using in-text comments. This way, your editor can help you faster and more effectively.
Our support team will forward your questions to your editor and get back to you with an answer as soon as possible.
Our editors are happy to answer specific questions related to the edit you received, such as:
Our quality management team can provide a quick review of revised sentences and answer general questions such as:
Our editors and quality management team cannot answer any of the following questions:
For feedback on these questions, you will have to upload a new order.