Our philosophy: Your complaint is always justified – no denial, no doubts. We will contact you to find the solution that helps you the most, whether that’s a free new edit or a refund on the service.
If you’re not 100% happy with the edit or the plagiarism check you received from us, please let us know through the feedback form.
Want to contact us directly? No problem. We are always here for you.
If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.
If you have questions for your editor, please follow these steps:
Tip: Add your questions directly to the document using in-text comments. This way, your editor can help you faster and more effectively.
Our support team will forward your questions to your editor and get back to you with an answer as soon as possible.
Our editors are happy to answer specific questions related to the edit you received, such as:
Our quality management team can provide a quick review of revised sentences and answer general questions such as:
Our editors and quality management team cannot answer any of the following questions:
For feedback on these questions, you will have to upload a new order.
Your editor may be located in a different time zone than you. The time stamps in your edited document do not show this. This is why it might seem like the editor only worked on your order during the night, while it was actually daytime in the editor’s location.
Furthermore, some of our editors simply prefer to work in the evening or at night because they are more productive then or because they are working on other projects during the day.
In general, the time stamps in the document are not an indicator of editing quality.