I have problems with my Word document. Whom can I ask for help?

Frequently asked questions: Once your order is ready

How can I file a complaint?

If you are not satisfied with the work of your editor, please contact us right away by filling in the complaint form. We will contact you within one working day, and together we will find a suitable solution.

I have a question for my editor. How can I reach my editor?

It is not possible to contact your editor directly. Contact with your editor will always be via the Scribbr support team.

Questions about our services

If you have questions about our services, please contact our support team through the chat, phone or email (info@scribbr.com).

Question about changes or comments from your editor

If you have any questions about your editor’s work, you can email them to info@scribbr.com. Our support team will then make sure that our quality management team or your editor follows up with you as soon as possible.

Tip: Add your questions as comments in the Word document. That way, your questions can be answered directly in your document.  

Service scope

We’re always happy to provide more clarification about particular edits and suggestions, and we can also answer more general questions about your edit. 

However, if you are looking for a fuller review of your edited text after you’ve incorporated the edits, we may ask you to upload a new order.

Why does my document indicate that my editor worked overnight?

Your editor may be located in a different time zone than you. The time stamps in your edited document do not show this. This is why it might seem like the editor only worked on your order during the night, while it was actually daytime in the editor’s location.

Furthermore, some of our editors simply prefer to work in the evening or at night because they are more productive then or because they are working on other projects during the day.

In general, the time stamps in the document are not an indicator of editing quality.