Can I add or update important information for my editor?

Frequently asked questions: While your editor is at work

Can I shorten my deadline?

Scribbr offers a 24-hour, 3-day, and 7-day service. It is not possible to shorten a deadline with a 24-hour order.

If you contact us early enough, it is possible to shorten the deadline of a 3-day or 7-day order. Please contact us directly to ask if it’s still possible to shorten the deadline. We will assess this depending on the number of words in your paper and our editor availability.

If the deadline can be shortened, you will need to pay the respective price difference as soon as possible. Support will inform you about the new deadline and send you a payment link to pay for the remaining balance.

I uploaded the wrong document. Can I replace my document?

After you place your order, it is not possible to replace the document. If you want to submit a different version of your document, please contact the support team right away.

Note: If the editor already started working on your document, you will be required to pay for the extra words that need to be edited.

Can I add an additional service to my order?

Do you want to add an additional service after you have placed your order? Simply contact our support team to assess whether this is still possible. As long as your editor hasn’t finished editing your document, it’s usually no problem to add an additional check.

Scribbr will ask you to pay for the additional service right away before we add it to your order. We might also ask you to extend the deadline by a few hours depending on the word count of your paper and the editing time that is left.

We also encourage our editors to notify us when they think that it would be beneficial for you to order another service on top of proofreading (e.g., a Structure Check or Clarity Check). If this is the case, we make sure to contact you to discuss this first.

How can I cancel my order?

Do you want to cancel your proofreading order before you receive the edited text? Please contact us directly as soon as possible.

If the editor did not start yet, it is possible to cancel the order. We will then refund you the whole amount excluding transaction costs.

If your order has already been assigned to an editor for proofreading, it’s not possible to cancel the order.

In this case, support can ask the editor to stop editing. You will have to pay for the pages the editor has edited so far. The editor will not write a feedback letter.

Note: It is not possible to cancel a plagiarism check because the check is started automatically right after ordering the check.

Can I add an additional document to my order?

When placing your order, you can upload additional documents (e.g. guidelines, feedback from your supervisor, or a PDF version of your converted LaTeX file). Your editor will be able to view these documents.

If you have received language-related criteria, then the editor can make sure your paper meets these requirements. If your supervisor has provided other criteria, then your editor can take these into account and make sure you won’t receive advice that contradicts these requirements.

Note: It is often more useful to summarize your feedback or criteria than to upload lengthy documents. The more information you provide, the less detailed feedback your editor can provide to the questions that are most relevant to you.

After you’ve placed your order, it’s not possible to change your text or the additional documents through your user profile.

But, you can just email info@scribbr.com, attaching the additional document. Our support team will then forward the document to the editor.

If the editor is already almost finished or the deadline is near, the editor will not be able to consider the additional file.

Will my editor meet the deadline?

Yes, your editor will meet the deadline. You can double check the deadline and the status of your order in your user profile. You will receive a notification via text message and email as soon as your thesis is ready.

In the rare event that there is a delay with your order (e.g. due to technical problems), we will contact both you and the editor right away to find the best possible solution.

Can I receive my edited file in parts, as the editor proofreads them?

No, you cannot receive part of the edited file if the editor has not yet finished proofreading.

Our editors review your document in multiple passes, including a final check at the end. If we deliver part of the edit upfront, then the editor cannot do this final check for errors and consistency, which means that the quality of the edit will be lower. Therefore, it is not possible for us to deliver your edit in multiple parts.

Once the editor finishes editing your document, we will immediately send it your way so you can implement your editor’s changes and feedback.