How can I contact Scribbr?
We are here to help you daily via chat, WhatsApp, email or phone between 2:00 am to 10:00 pm CST.
We are here to help you daily via chat, WhatsApp, email or phone between 2:00 am to 10:00 pm CST.
Yes! Our personal statement editors can help you reduce your word count by up to 25%. You can choose to receive this feedback through direct edits or suggestions in comments – just select your choice when you upload your personal statement.
Our APA experts default to APA 7 for editing and formatting. For the Citation Editing Service you are able to choose between APA 6 and 7.
It is not necessary to reserve a time slot for your edit. As soon as your document is ready to be proofread, you can upload it at any time via our website. Based on your chosen deadline, our editor(s) will then proofread your document within 24 hours, 3 days, or 7 days.
If you are unsure about the availability of our services or are planning to upload a very large document (>13,000 words) with a 24 hour deadline, we recommend that you contact us beforehand via chat or email.
Scribbr is following the guidelines announced by the WHO (World Health Organization). As an online platform, all our services remain available, and we will continue to help students as usual.
Can I still place an order? Will my order be completed within the deadline?
Yes, you can still place orders and orders will be delivered within the agreed upon deadline. Scribbr is an online platform – our proofreading & editing services are provided by editors working remotely from all over the world. This means Scribbr can guarantee that we will process your order with the same diligence and professionalism as always. The same holds true for our Plagiarism Checker.
Can I still contact customer support?
Yes. Our support team is available from 09.00 to 23.00 CET and happy to answer any questions you might have!
Yes, if your document is longer than 30,000 words, you will get a sample of approximately 2,000 words. This sample edit gives you a first impression of the editor’s editing style and a chance to ask questions and give feedback.
You will receive the sample edit within 24 hours after placing your order. You then have 24 hours to let us know if you’re happy with the sample or if there’s something you would like the editor to do differently.
When you upload a large document (30,000+ words), we will ask your editor to send a sample edit of approximately 2,000 words as soon as possible. This sample edit gives you a first impression of your editor’s editing style and what you can expect from the service. You will receive it within 24 hours after uploading your order.
We always aim to make you 100% happy, and Proofreading & Editing is a complex service. We want to make sure that our editing style meets your expectations before the editor improves your entire document.
Our editors are trained to follow Scribbr’s academic style. However, your preferences might deviate from our conventions. The sample edit gives you the chance to provide feedback – you can let us know if you’re happy with the sample or if there’s something you would like the editor to do differently.
Once your editor has completed your sample edit, you will receive a notification via email. You have 24 hours to reply to this email and provide us with feedback. If we receive your feedback in time, your editor will go the extra mile and adjust the edit according to your input.
Give us feedback that will help your editor meet your requirements. For example:
The Structure and Clarity Check can only be purchased in conjunction with Proofreading & Editing. Providing feedback on structure and clarity requires extensive knowledge of the text, which the editor acquires while proofreading and editing your text.
Yes, Scribbr will proofread the summary in another language as well.
Who will proofread my summary?
If your document contains a summary in a different language, we will send this part to another editor who is a native speaker of that language. The editor will check your summary, applying our standard Proofreading & Editing service.
If you ordered any additional services, such as the Structure Check or Clarity Check, the editor will not apply them to your summary. This is because the summary is a translation of your abstract – you already receive Structure and Clarity feedback on the text in the original language. Therefore, when proofreading your summary, the editor will focus on making sure your language and style is correct.
How does it work?
We will create a new assignment within your order and send you a confirmation email. This also means that you will receive a separate email/SMS notification from us when the editor has finished proofreading your summary. Once your summary is proofread, you can download it via your Scribbr account and read the editor’s feedback.
Yes, we can provide a certificate of proofreading.
As soon as the editor delivers the edit, you can email us at [email protected] to request a certificate.
Please indicate the following in your email:
We will create a PDF certificate and email it to you as soon as possible.
Yes, when you accept all changes and delete all comments your document is ready to be handed in.
How to accept all changes:
How to remove all comments:
When you’ve finished this, others will no longer be able to see the changes made by the editor.
Yes, in the order process you can indicate your preference for American, British, or Australian English.
If you don’t choose one, your editor will follow the style of English you currently use. If your editor has any questions about this, we will contact you.
Yes, you can upload your thesis in sections.
We try our best to ensure that the same editor checks all the different sections of your thesis. When you upload a new file, our system recognizes you as a returning customer, and we immediately contact the editor who helped you before.
However, we cannot guarantee that the same editor will be available. Your chances are higher if
Please note that the shorter your deadline is, the bigger the risk that your previous editor is not available.
If your previous editor isn’t available, then we will inform you immediately and look for another qualified editor. Fear not! Every Scribbr editor follows the Scribbr Improvement Model and will deliver high-quality work.
However, every editor has a slightly different editing style, so you may notice small inconsistencies in editing choices. As with every proofreading order, be sure to carefully review your editor’s changes and suggestions as you finalize your text to ensure that everything is as you want it.
The fastest turnaround time is 24 hours.
You can upload your document at any time and choose between three deadlines:
At Scribbr, we promise to make every customer 100% happy with the service we offer. Our philosophy: Your complaint is always justified – no denial, no doubts.
Our customer support team is here to find the solution that helps you the most, whether that’s a free new edit or a refund for the service.
Every Scribbr order comes with our award-winning Proofreading & Editing service, which combines two important stages of the revision process.
You might be familiar with a different set of editing terms. To help you understand what you can expect at Scribbr, we created this table:
|Types of editing||Available at Scribbr?|
Correction of superficial mistakes, such as typos, misspellings, punctuation errors and consistency errors.
This is the “proofreading” in Scribbr’s standard service. It can only be selected in combination with editing.
Focus on grammar, syntax, style, tone and the conventions of the field. The editor also considers the internal logic of the text and flags any obvious contradictions.
This is the “editing” in Scribbr’s standard service. It can only be selected in combination with proofreading.
Focus on language, style, concision and choices. The editor helps you strengthen your story, polish your sentences and ensure that your use of language drives home your ideas.
Select the Structure Check and Clarity Check to receive a comprehensive edit equivalent to a line edit.
|Developmental editing (i.e. content editing, substantive editing)
This is the first step of the editing process and applies to very early drafts. The editor helps you structure your ideas, decide what story to tell and find direction for your writing.
This kind of editing involves heavy rewriting and restructuring. Our editors cannot help with this.
This way, you can also have your academic writing proofread and edited in your second language!
Yes, regardless of the deadline you choose, our editors can proofread your document during weekends and holidays.
Example: If you select the 24-hour service on Saturday, you will receive your edited document back within 24 hours on Sunday.
The footnotes are not automatically included in the word count.
If you want the language errors in your footnotes to be corrected by the editor, you can indicate this in step 3 of the upload process. The words in the footnotes are then automatically added to the total word count.
To keep our prices competitive, we do not offer a free trial edit. However, if your document is longer than 30,000 words, we are happy to provide you with a sample edit of 2,000 words to ensure you are satisfied with the editor’s editing style.
Rest assured, our customers are very satisfied with our proofreading services. We’re proud that they have rated us with an excellent 9.7 on Trustpilot. In the unlikely event that you have a less positive experience, we’ll solve that with our 100% happiness guarantee!
The editor has made changes to your document using ‘Track Changes’ in Word. This means that you only have to accept or ignore the changes that are made in the text one by one.
It is also possible to accept all changes at once. However, we strongly advise you not to do so for the following reasons:
We have written a manual in which we explain step by step how ‘Track Changes’ works.
No, you cannot contact the editor directly. Contact with the editor will always be via the Scribbr support team.
When you upload your document, you can write down all questions you have for the editor and discuss your supervisor’s demands. You can also send us your supervisor’s feedback in a separate document. We will make sure to pass on the information to the editor.
If you have any questions about the editor’s work, you can e-mail these questions to [email protected]. We will make sure that the editor answers your questions.
Tip: Write your questions in comments in your Word-document. This way, the editor can answer your questions directly in your document.
However, with our current rates, an editor can only check your thesis once. This may cause an editor to overlook an error. We can therefore not guarantee that your thesis is 100% error free after you have had your thesis edited.
No, we do not provide you with a clean copy. You will always receive a file edited with tracked changes.
We do this for two main reasons:
All Scribbr editors are language experts with interests in different subject areas.
These are the fields of study you can choose from, and examples of the main subjects in each field:
Editors don’t have to be experts in the content of your paper, but they do know how to present it in the best way possible! Our goal is to improve your writing and give you feedback on the readability, structure, logic, and clarity of your text. We know from experience that the most effective editors are specialists in language and academic writing.
We’ve carefully selected and trained all of our editors to proofread theses and other academic documents. Once they’re qualified, we continue to carefully monitor their work to make sure we always deliver the highest quality.
Want to contact us directly? No problem. We are always here for you.
The Scribbr Plagiarism Checker is powered by elements of Turnitin’s Similarity Checker, namely the plagiarism detection software and the Internet Archive and Premium Scholarly Publications content databases.
The Scribbr Citation Generator is developed using the open-source Citation Style Language (CSL) project and Frank Bennett’s citeproc-js. It’s the same technology used by dozens of other popular citation tools, including Mendeley and Zotero.
You can find all the citation styles and locales used in the Scribbr Citation Generator in our publicly accessible repository on Github.