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I gave my dissertation to Scribbr for it to undergo a 'clarity check' and it to be 'proofread & edited'. My editor was Aimee. She did a decent job with proofreading and editing and I learnt a lot from her feedback regarding this. Also, she completed her work within the deadline which I appreciate as this was a stressful time for me. The fact that she met the deadline gave me a lot of relief as I knew I would be able to submit my work in time. However, I was not happy that my assigned editor did not have a scientific background as I thought Scribbr would assign an appropriate editor as I am studying Pharmaceutical Science and Aimee had a PhD in literature and philosophy. Thus the clarity check was not as good as I expected since the basic theory of my work was not understood. As I expressed my dissatisfaction on the Scribbr website regarding this, I immediately received a phone call within 4 min. I spoke to Chris (Scribbr Team) on the phone and they took my feedback seriously and explained to me that an editor with a scientific background was not available at that moment in time and to meet my deadline and Aimee was given the difficult task of providing clarity to my work. On the phone we then came to fair solution to resolve this issue. They promised me an appropriate refund for their service. I believe this was fair. All in all, I would recommend Scribbr for future students. As they treated me professionally. They are quick with their response. In order to be so quick and efficient they clearly must have an organised system in place. They are also fair when student are not satisfied with the feedback. In the foreseeable future, I can see myself using Scribbr for my personal statement and my master degree as they have earnt my respect. I would like to thank Aimee and Chris from the Scribbr team for their help. Thank You.