We process your refund within 5 business days. Once the refund is processed, the refunded amount will be returned to your original payment method within a few days. Exactly how long this process takes depends on your payment method.
Credit card (Visa, Mastercard, American Express, Maestro and Diners Club)
Visa, Mastercard and Maestro take up to 2 working days.
American Express takes up to 3 working days.
Diners Club takes up to 5 working days.
Takes up to 5 days.
Takes up to 4 business days.
Takes up to 5 business days.
When you upload your document and select a deadline, Scribbr will determine whether one editor can edit the whole document in the selected time period.
If that is not the case, we will ask you to extend the deadline. If that’s not possible for you, Scribbr has to split the document between multiple editors.
You will receive an email notification informing you of which editor will edit which part. The editors will be in contact with each other to ensure consistency.
This also means that you will receive an email and text message from us whenever one of the editors is finished proofreading. You can login to your account anytime to check the status of your orders.
Note: You will usually receive your edited documents in parts, which you can simply merge into one. Should you encounter any problems, you can always contact our support team. If your deadline allows it, Scribbr can also merge the different parts for you. Our support team will inform you accordingly when splitting the document.
The maximum file size for the proofreading and editing service is 40MB.
Unfortunately, the editor cannot check larger documents. This is because we can no longer safely send the document via our server to the editor. In addition, because of its size, the editor will have difficulty with opening and editing the document.
We can accommodate up to 400 pages per upload. If your file is too large, then you can split your document and upload it in multiple parts. You will have to pay for each separate file you upload.
If your document is larger than 40MB, this is probably due to large images in your document. There are several ways to make the file size smaller.
Word can compress your images without visible loss of quality. Please see the manual of Microsoft Office about how to compress your images.
In most cases, the document will be small enough.
When the images in your document are still too large after compressing them, it is best to delete the largest images until you are below the limit.
When you feel that this could impede the editor, you can upload a PDF version of your Word document in step 4 of the upload process. We will make sure that the PDF version is sent to the editor so that the editor can always access the PDF version when necessary.
No, it’s not possible to pay in instalments after the order is completed. Before an editor can start working on your thesis the order must be paid.
To make it as easy as possible to pay, we offer the following payment methods:
As soon as you complete your payment, we will receive a notification and send you a payment confirmation. The deadline starts as soon as we’ve received your payment.
Yes, you can send your supervisor’s feedback to us in an additional document while uploading your thesis or paper. We’ll make sure to pass this feedback on to the editor who will proofread your text.
Note: It is often more useful to summarize the feedback and ask direct questions to the editor instead of handing over lengthy documents with many requirements. The more information there is the less detailed the editor can answer the questions that are most relevant to you.
Your editor is already familiar with the requirements for academic writing. Too much information can make it unclear to the editor what to focus on specifically to help you in the best way possible.
Yes, you can download your invoice after you have paid for your order.
If you want to make a change to the invoice (e.g., adding an address), then send an email to [email protected]. In this email, clearly state what you would like to have changed. We will edit it within 3-5 business days.
Please note that it is not possible to add the VAT identification number.
Yes, we can proofread and edit your LaTeX document. However, because our editors work with the track changes functionality in Word, we will have to convert your LaTeX document to a .docx document (Microsoft Word).
Converting a LaTeX document into a .docx document is not difficult, but it may mix up the layout of your thesis partly. This means that you need to check the layout afterwards. Next to that, you have to implement all the changes made by the editor in your original LaTeX file.
You can convert your LaTeX file to a .docx file in 3 steps.
Please contact us if you have any difficulties converting your file yourself. We can convert your document for you.
While uploading your document, you can also add your pdf file as an additional file. This may help your editor while editing, because it will show your editor the original formatting of your text.
If you would like to have your thesis edited by Scribbr, you can upload your thesis only in the following format:
The editor will improve your thesis using ‘Track Changes’ in Microsoft Word. We will always return to you a .docx file. In this Word file you can accept or ignore the changes the editor has made using the ‘Track Changes’ tool in Word. You can convert .odt files to .docx in OpenOffice or LibreOffice.
Would you like to have your document checked for plagiarism? Then upload your thesis in .doc, .docx or .pdf format. For more information go to Which file formats are supported by the Scribbr Plagiarism Check?
To use this tool, your document needs to be a .doc or .docx document. Sadly, the tool ‘Track Changes’ does not work well for .odt documents
You can, however, easily convert an .odt document to a .docx document. Below we explain how!
Open the .odt document with your word processor (for instance Open Office software like LibreOffice, or simply with Microsoft Word).
Save your document with the ‘Save As’ option and save the text as a .docx document. You can select this option when you are indicating what type of text you are saving (below file name).
The rate per word is as follows:
|Rate per word:||1 week||72 hours||24 hours|
|College / University||Proofreading & Editing||$0.017||$0.0255||$0.034|
|Proofreading & Editing + Structure||$0.0245||$0.03675||$0.049|
|Proofreading & Editing + Clarity||$0.0245||$0.03675||$0.049|
|Proofreading & Editing + Structure + Clarity||$0.032||$0.048||$0.064|
|PhD or MBA||Proofreading & Editing||$0.018||$0.027||$0.036|
|Proofreading & Editing + Structure||$0.0255||$0.03825||$0.051|
|Proofreading & Editing + Clarity||$0.0255||$0.03825||$0.051|
|Proofreading & Editing + Structure + Clarity||$0.033||$0.0495||$0.066|
Next to the rate per word, there is a setup fee of $25.
Yes, you can upload your thesis in sections.
We try our best to ensure that the same editor checks all the different sections of your thesis. When you upload a new file, our system recognizes you as a returning customer, and we immediately contact the editor who helped you before.
However, we cannot guarantee that the same editor will be available. Your chances are higher if
Please note that the shorter your deadline is, the bigger the risk that your previous editor is not available.
If your previous editor isn’t available, then we will inform you immediately and look for another qualified editor. Fear not! Every Scribbr editor follows the Scribbr Improvement Model and will deliver high-quality work.
However, every editor has a slightly different editing style, so you may notice small inconsistencies in editing choices. As with every proofreading order, be sure to carefully review your editor’s changes and suggestions as you finalize your text to ensure that everything is as you want it.
The fastest turnaround time is 24 hours.
You can upload your document at any time and choose between three deadlines:
At Scribbr, we promise to make every customer 100% happy with the service we offer. Our philosophy: Your complaint is always justified – no denial, no doubts.
Our customer support team is here to find the solution that helps you the most, whether that’s a free new edit or a refund for the service.
Yes, regardless of the deadline you choose, our editors can proofread your document during weekends and holidays.
Example: If you select the 24-hour service on Saturday, you will receive your edited document back within 24 hours on Sunday.
Yes, you can select the pages of your thesis you want to have edited yourself. This way you can, for example, select only your introduction and your conclusion to be edited.
When you are uploading your thesis you can select which pages you want to have checked in Step 3.
We accept the following payment methods:
Credit card (Visa, MasterCard, American Express, Maestro Diners Club, Discover and JCB)
Transaction fee of 2% – 4%.
Transaction fee of 3,5%.
Transaction fee of 3,2%.
Transaction fee of 2%.
Transaction fee of 2%.
Transaction fee of 2%.
Want to contact us directly? No problem. We are always here for you.
The Scribbr Plagiarism Checker is powered by elements of Turnitin’s Similarity Checker, namely the plagiarism detection software and the Internet Archive and Premium Scholarly Publications content databases.
The Scribbr Citation Generator is developed using the open-source Citation Style Language (CSL) project and Frank Bennett’s citeproc-js. It’s the same technology used by dozens of other popular citation tools, including Mendeley and Zotero.
You can find all the citation styles and locales used in the Scribbr Citation Generator in our publicly accessible repository on Github.